Common user and account scnearios that may cause problems when accessing pdfs

Invalid Credentials

If you receive an "Invalid Credentials" error like the one (left)

  • Check that your Username and Password are correct 
  • Make sure their Caps lock is off
  • Make sure that you have not entered an extra spaces before or after their Username/Password
  • Make sure not accidently introduce any extra character before or after the Username/Password field during the copy and paste process