In order to download and read protected PDFs, you may need to edit some settings in your Adobe Reader. The sections below details those changes.

Adobe Acrobat Supported Versions

To read a PDF document that has been protected you need Adobe Acrobat/Reader version DC or above. To download the latest version of Adobe Acrobat: get.adobe.com/reader

Windows Users - Configure your global object security policy

Configure your GOS Policy

If you are having problems reading your document, consistently required to unlock the document, or are prompted with the error message: "This document requires global security policy to be disabled", Then you should disable "Global object security policy" (GOS).

Configure Adobe Reader to disable Global Object Security

In the Preference -> JavaScript section of Adobe Reader or Acrobat, there is a checkbox called "Enable global object security policy". This checkbox should be unchecked before unlocking your pdf.

Windows Users

  • From the top menu bar, select Edit -> Preferences
  • On the left-hand sidebar, select JavaScript
  • Make sure the "Enable global object security policy" option is unchecked
  • Click the OK button
  • Close Adobe Reader
  • Re-open the document

Mac Users

  • Open Adobe Reader
  • From the top menu bar, selected Adobe Reader -> Preferences
  • Under Categories, select JavaScript
  • Uncheck the "Enable global object security policy" option
  • Click OK
  • Close Adobe
  • Re-Open the document
Allow communication with risiinfo.com

Trust Manager adding risiinfo.com to your trusted sites

Adobe/Acrobat Trust Manager Configuration Changes:

  • Open Adobe/Acrobat
  • Select “Edit”
  • Select “Preferences”
  • Select “Trust Manager”
  • Select “Change Settings”
  • Remove any blocks in for  risiinfo.com
  • Allow communication with  vdocs.risiinfo.com
Adobe Acrobat/Reader JavaScript Settings

Adobe Acrobat/Reader JavaScript Settings

Ensure that you have enabled Acrobat JavaScript in your Adobe Acrobat product.To enable Adobe JavaScript:

  • Launch your Adobe Acrobat product and select “Preferences” from the “Edit” menu item.
  • Choose the “JavaScript” item in the preferences popup.
  • Click the checkbox in the “Enable Acrobat JavaScript” option.